Remote Administration

Remote Administration

NetInfo’s remote administration service includes monitoring of system parameters, troubleshooting, performing software updates, running backups, and performing security monitoring. Right from providing unbiased, vendor-neutral advice and designing a roadmap for clients’ IT infrastructure needs, up to building and managing the infrastructure throughout its lifecycle, we provide a complete range of services:

  • consulting on infrastructure planning and optimization, to meet specific customer needs
  • setting up customized infrastructure solutions and integrating them with other client’s business processes
  • infrastructure management services that include maintaining, servicing and upgrading infrastructure, to make sure it runs at optimum levels.

Outsourcing infrastructure management by NetInfo provides quick and significant benefits to our clients. These benefits include:

  • high quality of services
  • well-established processes for metrics capturing and reporting
  • continuous improvement programs to apply best practices in IT infrastructure management
  • cost optimization through remote management model
  • resources for other complex and critical tasks

Remote administration

Refers to any method of controlling a computer from a remote location.

Software that allows remote administration is becoming increasingly common and is often used when it is difficult or impractical to be physically near a system in order to use it, or in order to access web material that is not available in one’s location, for example viewing the BBC iPlayer from outside the United Kingdom. A remote location may refer to a computer in the next room or one on the other side of the world. It may also refer to both legal and illegal (i.e. hacking) remote administration (see 0wned).

Internet connection

Any computer with an Internet connection, TCP/IP or on a Local Area Network can be remotely administered.

For non-malicious administration, the user must install or enable server software on the host system in order to be viewed. Then the user/client can access the host system from another computer using the installed software.

Usually, both systems should be connected to the internet, and the IP address of the host/server system must be known. Remote administration is therefore less practical if the host uses a dial-up modem, which is not constantly online and often has a Dynamic IP.

Connecting

When the client connects to the host computer, a window showing the Desktop of the host usually appears. The client may then control the host as if he/she were sitting right in front of it.

Certain versions of Windows XP have a built-in remote administration package called Remote Desktop Connection. A free cross-platform alternative is VNC, which offers similar functionality.